FAQ MagnaPix | print Instagram photos | photo magnets AU | NZ

Free Shipping on orders over $50

**XMAS SPECIAL** Save 50% off Photo Fridge Magnets. Pay just $9.95 for a set of 8 Magnets. Enter code XMAS2020 at the checkout. And save 20% off Magnetic Planners - enter code XMASPLANNERS. Offers end 4th December

Frequently Asked Questions

What size are the Magnets?

Our magnet sizes vary depending on the product and dimensions will be stated on the product order page. Dimensions of our main products are below:

MagnaPix Photo Fridge Magnets: 68mm x 68mm.

MagnaPuzzle 16 piece magnetic jigsaw: 210mm wide x 140mm high.

Magnetic Party Invites: 100mm wide x 135mm high.

Each magnet is printed in vivid colour and finished with a matte textured laminate coat to keep them protected so you can be sure your memories will be long lasting.

We ship all over the world.

  • We allow up to 6 business days for production.
  • Shipping times are then as follows:
  StandardExpress
New Zealand3-6 working days2-4 working days
Australia4-11 working days4-7 working days
United Kingdom6-12 working daysNot Available
United States6-12 working daysNot Available
Rest Of World6-12 working daysNot Available

* Express Delivery is not available on all products

Shipping cost is based on weight so depends on the product ordered, quantity and shipping service selected. Shipping will be calculated at checkout.

As an example, for 1 or 2 sets of MagnaPix, sent to a New Zealand address, the shipping cost is NZD $4.00 for standard delivery (post) or NZD $6.00 for Courier Delivery.

For 1 or 2 sets of MagnaPix, sent to an Australian address, the shipping cost is AUD $4.00 for standard delivery (post) or AUD $12.00 for Courier Deliver

We have 2 main delivery methods for items being delivered in New Zealand and Australia, but please be aware that we cannot guarantee that a specific carrier will be used when processing your order. In some cases we may use carriers that offer a comparable delivery service to that which you select.  For United Kingdom, United States and Rest of World we use the New Zealand Postal delivery service

Each method of delivery has its own estimated delivery time and separate price.

Our available delivery methods are:

Standard Delivery
Standard NZ Post delivery. No tracking. No signature required. The address provided at the time of order must be correct or we will need to charge again if incorrect address provided. 

Express Delivery – NZ and Australia Only
Delivery by courier (NZ Couriers in New Zealand and Fastway in Australia). This is a tracked, signed service so a signature is required. Please state in the delivery instructions if you do not require a signature upon delivery.  The couriers will not deliver to PO Boxes.

Please contact us at team@magnapix.net advising your name and order number. Please check your order confirmation email to ensure the address you supplied at the time of order was correct. We will endeavor to reply to you as soon as possible.

If your order has not yet been dispatched yet, please contact us immediately and we can update the delivery address. If your order has already been dispatched and you paid for Express Courier delivery we may be able to contact the courier to amend the address they have or ask them to redeliver. If however you have chosen standard delivery, unfortunately there is not a lot we can do.

The ideal format is a good-quality JPG in rgb colours. You can crop and rotate the photo easily during the order. You can use standard photos from your phone or camera; there is no need to edit them in advance.

The minimum photo size for MagnaPix is 100KB and the Maximum is 9MB. For all other products the minimum photo size is 150KB and the maximum size is 9MB.

We download Instagram and Facebook photos in the best quality available.

Yes, just email us at team@magnapix.net and we will email an invoice to you.

Just enter the code in the voucher code box once you have added an item to your basket.

We're sorry to hear that you were unable to place your order or that the payment did not process properly. If your card payment was not accepted, we recommend that you double check your card details and try again, or contact your bank who will be able to identify the issue and help you.

If the order is still not processed, please contact our customer service team at team@magnapix.net who will be happy to resolve this for you.

If you notice that the order amount that was charged from your card and the amount on the invoice doesn't match, please contact us.

MagnaPix does not claim any ownership for any of the content, including any text, data, information, images or photographs that you upload. MagnaPix does not transmit or store your images.

My magnetic planners arrived yesterday just want to say thank you ! I love them !

I am taking them to my parenting class today to show how great they are 🙂

~ Rebecca W.