FAQ's
| What size are your magnets? |
Our magnet sizes vary depending on the product and dimensions will be stated on the product order page. Dimensions of our main products are below: MagnaPix Photo Fridge Magnets: 68mm x 68mm. MagnaPuzzle 16 piece magnetic jigsaw: 210mm wide x 140mm high. A4 Magnetic Planners: 297mm x 210mm A3 Magnetic Planners: 420mm x 297mm |
| What quality are your magnets? |
Each magnet is printed in vivid colour and finished with a matte textured laminate coat to keep them protected so you can be sure your memories will be long lasting. The magnetic backing is stong and 4mm in thickness. Click for reviews of our MagnaPix Products |
| Where do you ship? |
We ship all over the world. |
| When will my order be delivered? |
New Zealand 1-4 working days Australia 5-15 working days Europe 6-15 working days Rest of the World 6-20 working days
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| What are the shipping rates? |
FREE Shipping on orders over $80 for NZ and AU - No extra charge for rural delivery New Zealand Magnapix photo magnets - $6.50 flat rate for any number of sets Planners, Organisers and kids chore charts A4 or A3 - $7.50 flat rate for any number Large photo magnets and puzzles - $6.50 flat rate Australia Magnapix photo magnets - AU$11.50 flat rate for any number of sets Planners, Organisers and kids chore charts A4 or A3 - AU$12.80 flat rate for any number Large photo magnets and puzzles - AU$11.50flat rate |
| How do I use my voucher code? | Just enter the code in the voucher code box on the cart page |
| Something went wrong when uploading my order |
We're sorry to hear that you were unable to place your order or that the payment did not process properly. If your card payment was not accepted, we recommend that you double check your card details and try again, or contact your bank who will be able to identify the issue and help you. If the order is still not processed, please contact our customer service team at team@magnapix.net who will be happy to resolve this for you. |
| What happens to my images once my order has been placed? | MagnaPix does not claim any ownership for any of the content, including any text, data, information, images or photographs that you upload. MagnaPix does not transmit or store your images. |
| I was charged incorrectly what should I do? | If you notice that the order amount that was charged from your card and the amount on the invoice doesn't match, please contact us. |
| How do I clean my planner? |
To prolong the life of your new planner or reward chart, please follow these simple instructions for it’s care. 1. Erase using the provided erasable pen, a paper towel or microfibre cloth. 2. If ghosting appears, moisten a paper towel or cloth with kitchen-spray or glass cleaner and wipe the board clean. 3. If non-erasable markers are accidently used, carefully trace over the marks with the provided marker and wipe clean. |
| Can I order a custom planner? |
If you cannot see a magnetic planner that suits your needs, please contact us providing a description of the changes/design you require and we can advise the price. |